Student Success Associate

**TL;DR version**

**Who**: User-centric people passionate about planning and implementing experience-forward processes for Student Placements
**What**: Supporting Kraftshala students with their placement journeys for the Marketing Launchpad Program by creating delightful and impactful experiences
**Why**: If you draw energy and satisfaction by helping people become a better version of themselves and have a knack for problem-solving, this is the role for you.

**About us**: Kraftshala is on a mission to help a million students launch their careers in marketing, sales, and more. We’ve already helped thousands of students launch their marketing careers in companies like Performics, Sokrati, GroupM, Nykaa, Tata Cliq, Coursera and are looking to add hundreds of thousands more in the coming decade.
Kraftshala is backed by a number of eminent investors including ex-unicorn startup founders and CXOs of global giants.

**Role Description**
As part of the Associate - Program Management profile, you will be responsible for student experience and taking them through an epic journey of growth and discovery Your goal would be to lead and execute various activities that lead to a gold-standard experience for students. Please read below to know more about the role:
**Program Management**
- Take charge of the entire learning expedition, ensuring every student achieves their learning goals while enjoying a delightful learning experience.
- Be the friendly face that students turn to first, eagerly solving their questions and fostering positive relationships with them.
- Manage all aspects of Program Management, from arranging online sessions to coordinating evaluations and presentations. You'll get to interact with a diverse range of stakeholders, from senior managers and team leads to brilliant industry experts.
- Monitor each participant's progress closely, using program trackers to craft personalized support.

**Process Optimization**
While working with a large set of students, student experience becomes a function of the processes designed to deliver it and so, you’ll be:

- Discovering ways to improve efficiency in our daily processes in order to enhance student experience.
- Utilizing an array of tools, softwares, and platforms to automate processes in order to minimize human intervention and ensuring a flawless and effortless delivery of our programs.

**Must-Have Skills**
- Ability to clearly and crisply communicate ideas, both verbally and in writing
- High accountability and responsibility to ensure flawless execution on a day-to-day basis
- Working knowledge of MS Office (Excel and Powerpoint)
- Empathy and a high Emotional Quotient to actively engage with students, understand & solve their queries
- Demonstrated ability to take ownership and drive results to independently manage a set of programs
- Attention to detail - Spotting issues that could cause errors and delays, and affect quality, preferably before they snowball
- A structured approach to problem-solving, that involves struggling with the problem until you are able to isolate the Why before coming to a solution

**Recruitment Process**
As a small team, it’s imperative that we get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation with us will last about 30-60 minutes. Typically the whole process takes between 8 - 15 business days depending on your and our schedules, and will be a mix of online and in-person interactions.
- **Skill Assessment Task**: This will be a task that assesses you on some of the core skills you’ll need to succeed in this role.
- **Technical conversations**: These will be calls with our current Program Management team wherein you can expect to be evaluated on the competencies needed for the job (mentioned above).
- **Culture fit conversation**: This will be a conversation with one of our founders to ensure that there is a fit with the Kraftshala Kode.
- **Extending an offer**: If all goes well, we will extend an offer that will mention the relevant details.

**Location**
Delhi

**More about the company**
We are Kraftshala. We are an online skilling institution committed to playing the long game of building a transformative educational experience for the masses. We call this ‘Scaling with Soul’.

Scaling with Soul, to us, means we always prioritise student outcomes
- specifically our Placement Rate (percentage of students placed)
- over other metrics, such as number of enrolments or company valuation in the coming year.

This is, of course, easier said than done. There are painful choices to be made at every stage, from admissions to training to placements, that wouldn’t have been needed were we willing to give up on either of high quality or scale.

But in the long run, we believe that our obsession over these student outcomes will earn Kraftshala the trust of Indian students, their families, recruiters and the broader ecosystem.

That’s why we make each of our