Process Executive

1 week ago


Hyderabad Telangana, India Mazenet Solution Pvt. Ltd. Full time

Greetings from Mazenet
Process Executive for India's leading IT MNC.

**Please find the job details below along with the interview process and fill the details in the below link as soon as possible to proceed further**

**Job Details**:
Designation: Process Executive
CTC: INR 3.5 LPAJob Location: Hyderabad
Training Duration: 17 Days Shift: Rotational
**Roles and Responsibilities**:

- Knowledge of **Google’s Workspace/cloud product**.
- Maintain response and resolution speed as defined by SLOs.
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Use existing knowledge base to provide a customer facing root cause assessment.
- Provide customer facing bug progress summary using available tools and platforms.
- Handle escalations raised by customers and partners.
- Handle consults from the lower tier to assist in case resolution.
- Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator

**Interview Details**:Mode: Virtual**(From client)**Level 1: HR Screening
Level 2: Versant
Level 3: HR Discussion

**Eligibility Criteria**:

- 2020, 2021 & 2022, 2023 batch of any degree.
- Consistent academic record of 50% in 10th, 12th, UG.
- Flexible to relocate to anywhere in India and work in any shift or domain.
- Strong written and verbal communication.
- Excellent problem-solving and analytical skills, combined with impeccable business judgment and industry knowledge

**Selection Process**:
Step 1:Eligibility as per MNC’s specification
Step 2:Virtual Test by Client
Step 4:Final Interview by MNC
Step 5: Offer Letter and On-Boarding

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹350,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


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