International Inbound Process

7 hours ago

Navi Mumbai Maharashtra, India GRMAC Pvt ltd Full time

Location : Navi Mumbai, Mahape (cab drop only within 15 km radius of office location)

Night Shift - 5.30PM to 2.30AM

Role & responsibilities
- Taking US patient inbound calls.
- Scheduling/rescheduling patient appointment.
- Helping patients with requested information.
- Utilizing the correct Practice & protocol document.
- Dealing with empathy and maintaining a positive demeanor while on call with patient.
- Escalating case to concern person if required.
- Should be flexible working for US shifts.
- Should have good typing skills (25-30 wpm).
- Should have good English communication skills (both oral and written).
- Knowledge of US Healthcare would be an added advantage.
- Should be open & flexible to align with business requirements as needed.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Night shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- International voice process: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 8248692310

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