Customer Relation Executive

1 week ago

Thiruvananthapuram Kerala, India Trivandrum Motors Pvt Ltd Full time

**Inbound and Outbound Calls**: Handle incoming calls from customers seeking service appointments or information, and make outbound calls to remind customers of upcoming service appointments, promotions, or follow-up on past services.
- **Appointment Scheduling**: Coordinate with customers to schedule service appointments, ensuring optimal use of service department resources and technician availability.
- **Customer Service**: Provide detailed information on available services, costs, and timelines. Address customer questions, concerns, and complaints promptly and professionally.
- **Record Keeping**: Maintain accurate records of customer interactions, service bookings, and follow-up actions in the company's CRM or service management system.
- **Promotions and Upselling**: Inform customers about current promotions, service packages, and recommend additional services that may benefit their vehicle's maintenance.
- **Feedback Collection**: Gather customer feedback post-service to help improve service quality and customer satisfaction.
- **Coordination**: Work closely with the service advisors, technicians, and other staff to ensure seamless service delivery and customer satisfaction.

**Qualifications**
- **Education**: High school diploma or equivalent required; additional education or certification in customer service or automotive technology is a plus.
- **Experience**: Previous experience in a customer service role, preferably in an automotive or service-related industry.
- **Knowledge**: Basic understanding of automotive services and maintenance procedures is beneficial.

**Skills**
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Proficiency in using telephone systems and CRM software.
- Ability to multitask and manage time effectively.
- Problem-solving skills and the ability to handle difficult situations calmly and efficiently.

**Job Types**: Full-time, Permanent

Schedule:

- Day shift
- Morning shift

**Experience**:

- Automobile: 1 year (preferred)
- Customer service: 3 years (preferred)

Work Location: In person

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