Service Adviser

2 weeks ago

Malappuram, India AL RAZ International Business Links Full time

The service advisor is responsible for providing exceptional customer service by assisting customers with their vehicle service needs, scheduling appointments, and coordinating vehicle repairs with service technicians. They serve as the primary point of contact for customers throughout the service process, ensuring clear communication and customer satisfaction.

**Responsibilities**:

- **Customer Service**: Greet customers courteously, listen to their concerns, and assess their vehicle service needs. Provide accurate information about service options, pricing, and timelines.
- **Appointment Scheduling**: Schedule service appointments efficiently, considering technician availability and customer preferences. Manage appointment calendars and follow up with customers to confirm appointments.
- **Vehicle Inspection**: Perform initial vehicle inspections to identify service requirements and document any additional issues or concerns reported by customers. Communicate findings to service technicians for further evaluation.
- **Service Recommendations**: Review service recommendations with customers based on vehicle inspections, manufacturer guidelines, and customer preferences. Provide transparent explanations of recommended services, including benefits and costs.
- **Estimates and Quotations**: Prepare accurate service estimates and quotations for customers, detailing the cost of parts, labor, and additional services. Discuss payment options and obtain customer approval before initiating repairs.
- **Parts Ordering**: Coordinate with parts department staff to order necessary parts for vehicle repairs, ensuring timely availability and accurate inventory management.
- **Service Progress Updates**: Keep customers informed about the status of their vehicle repairs, providing regular updates on progress, delays, or unexpected issues. Address any customer concerns promptly and professionally.
- **Quality Assurance**: Conduct quality checks on completed repairs to ensure work meets service standards and customer expectations. Test-drive vehicles as needed to verify repairs and identify any remaining issues.
- **Documentation and Record-Keeping**: Maintain accurate records of customer interactions, service appointments, repair orders, and vehicle histories using dealership management software or other designated systems.
- **Customer Follow-Up**: Follow up with customers after service appointments to ensure satisfaction and address any additional concerns or questions. Encourage customer feedback and provide assistance with future service needs.

**Qualifications**:

- High school or equivalent; additional education or training in automotive technology or customer service is preferred.
- Previous experience in automotive service, customer service, or related fields.
- Strong communication skills, both verbal and written, with the ability to explain technical information in a clear and understandable manner.
- Excellent interpersonal skills and a customer-focused attitude.

Pay: ₹10,010.39 - ₹21,711.44 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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