Supervisor Billing

7 days ago

Pune Maharashtra, India XPO Full time

XPO India Shared Services

**What you’ll do on a typical day**:

- Process management: Monitoring the overall function and ensuring all the process KPIs are adhered to, work allocation, query management, escalation management, Issue resolution.
- Team Management. Regular performance review with the team members against set goals and providing constructive feedback regularly.
- Stake holder management: Regular connects with onshore partners.
- Process Improvements: Regular process review to identify the process gaps and work proactively on the finding effective controls.
- Continuous Learning and Professional Development of the team members: Identifying training needs of the team members and creating training plans to mitigate gaps
- Reporting: Managing the reporting of various analysis required by the various leadership team.
- Vendor Management: Regular calibration connects with the billing vendors on identified errors and improve billing accuracy.
- Project: Active participation in billing/Order management related projects and process improvement initiatives

**What you need to succeed at XPO**:
At a minimum, you’ll need:

- Ability to work flexible hours depending on the process requirements.
- Bachelor’s in accounting or finance or commerce.
- 5+ years related experience in team handling role and Billing process.
- Experience within the logistics or transportation domain (preffered) within Order to Cash (OTC) primarily in Billing processes.
- Drive Continuous improvement.
- Strong communication skills - both verbal and written.
- Should be able to perform duties independently and with no supervision.
- Good interpersonal skills: participate in a team environment and build strong working relationships.
- Good with time management, multi-task and prioritize workloads, demonstrated analytical capabilities; effectively identify and resolve problems.
- ** Ready to work in US Shift & extended hours including weekends as per process requirement**

Be a part of something big..

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