Health Coach

**Twin Health**

At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin, a dynamic representation of each individual's unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions.

**Working here**

Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what's needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world

**Excited to join us and do your part in improving people's health and happiness?**

**Work from Office: Bangalore/Chennai.**

**Core Responsibilities**:

- Act as the primary point of contact for each assigned member—building trust, offering personalized support, and delivering a consistently high-touch experience.
- Bridge the gap between health and technology by helping members understand and leverage the Twin platform to make informed lifestyle changes.
- Speak to members at a defined frequency, ensuring structured conversations that add value, instill motivation, and drive positive health outcomes.
- Provide individualized nutrition and lifestyle coaching focused on remissioning chronic metabolic diseases and improving overall health.
- Motivate and empower members to achieve their health goals through sustained behavior change, education, and encouragement.
- Interpret and review member health data daily, enabling timely and actionable interventions.
- Promote the Twin philosophy: unmonitored dieting is evil to a disrupted metabolism—members must heal through scientific guidance, not restriction.
- Reiterate the role of the Twin Digital Twin technology consistently to enhance understanding, engagement, and trust in the process.
- Take full ownership of member adherence, retention, and reactivation, using early signals to proactively prevent drop-offs.
- Handle exceptions and escalations calmly and professionally, providing solutions and emotional support during moments of distress.
- Champion scoreboard-driven performance—monitoring key metrics like member engagement, retention, nutrition adherence, and health outcome and referrals.
- Collaborate closely with internal teams (Doctors, Coaches & Customer Success) to ensure seamless, coordinated care delivery.
- Maintain full compliance with Twin Health's SOPs for data, communication, and service excellence.

**Performance Scoreboard**:
As a Health Coach, your performance is measured on a transparent scoreboard. You are expected to consistently drive excellence in the following key areas:

- Health Improvements: Demonstrated clinical and metabolic progress of assigned members.
- Engagement & Adherence: Member consistency in following recommended protocols and using the Twin platform.
- Retention/Renewal: Ongoing participation of members across program phases.
- Reactivation: Re-engagement of members showing early signs of drop-off.
- Referrals: Member advocacy through referrals and positive feedback.
- Member Count: Effective management and outcomes across a defined member load.

**Who You Are**:

- Bachelor's degree in Nutrition or Health Sciences & Master's in Food & Dietary Nutrition (PG is mandatory).
- Certification from NBHWC, ACE, or equivalent health coaching body preferred.
- Minimum 5 years of experience in health/nutrition counseling, ideally within chronic care settings.
- Fluent in English, Hindi, and Kannada/Telugu/Marathi/Tamil/other regional language.
- Passionate about health, behavior change, and delivering life-changing results.
- Emotionally intelligent, empathetic, and calm under pressure, with a track record of managing client distress effectively.
- Tech-savvy with experience in digital health platforms and virtual coaching.
- Results-focused and performance-driven, with the ability to work with dashboards and achieve high operational throughput.
- A team player and culture champion who leads with empathy, integrity, and accountability.