Collab Uc cucm 6 to 9 Years Bengaluru

4 days ago

Bengaluru Karnataka, India Capgemini Engineering Full time

Role Specific Responsibilities:

- Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the **strategy/deployment/optimization**of Cisco services and solutions
- Takes leadership role in execution of delivery projects
- Improves solutions and methods developed in the field for use to the wider practice (knowledge sharing)
- Creates, reviews and approves project deliverables e.g. **Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans**:

- Builds and/or leverage test environments as required to resolve highly complex problems and compatibility issues
- Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes both development of digital intellectual capital (e.g. scripts, digital signatures).
- Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of complex customer problems across an appropriate range of technologies.
- Coordinate with TAC to work on P1 and P2 issues.
- UCCE - solid hands-on experience required on UCCE components like ICM, PG, CVP, CTI, Finesse, CUIC
- UCCX - Knowledge and exposure in UCCX is a plus but not mandate
- Strong hands-on CC implementation work needed with troubleshooting capabilities.

**Job Description - Grade Specific**:

- Focus on Industrial Operations Engineering. Fully competent in own area. Acts as a key contributor in a more complex/ critical environment. Proactively acts to understand and anticipates client needs. Manages costs and profitability for a work area. Manages own agenda to meet agreed targets. Develop plans for projects in own area. Looks beyond the immediate problem to the wider implications. Acts as a facilitator, coach and moves teams forward.

**Skills (competencies)**:

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