IT Admin

5 days ago

Noida Uttar Pradesh, India Livekeeping Technologies Pvt. Ltd. Full time

**About Livekeeping**

Backed By IndiaMART InterMESH, Livekeeping offers a SAAS platform for 10k+ customers to access their Tally accounting data on mobile. Real time visibility of accounting data like revenue growth, profitability, cash flow management, etc. is a critical yet underserved problem faced by Indian Businesses. Livekeeping has been able to validate an innovative SaaS based solution to this problem.

**Responsibilities**:

- Set up Windows, MAC or Linux operating system on laptop/Desktop.
- Configure operating systems, user profiles, and security settings on windows, MAC and Linux devices
- Provide first-level support for hardware, software, and network issues.
- Diagnose and resolve technical problems reported by end-users promptly.
- Troubleshoot technical issues with laptop (such as camera, mic for efficient working)
- Assist employees with MFA setup, password resets, and access permissions.
- Train and educate users on basic software and hardware usage.
- Utilizing Endpoint Manager, and Antivirus for network security
- Create and maintain policies, Deploy policies and ensure compliance is met.
- Perform routine maintenance tasks, including system updates, patches, and backups.
- Monitor network performance and security to identify and address issues proactively.
- Assist in maintaining an inventory of IT assets and equipment.
- Experience of submitting a ticket or request with Lenovo or Apple care.
- Coordinate with vendors for warranty repairs and support agreements.
- Keep track of hardware inventory and maintenance schedules
- Maintain accurate records of support requests, resolutions, and troubleshooting steps.
- Maintain accurate and up-to-date records of IT assets, repairs, and software licenses.
- Track incoming and outgoing courier shipments related to IT equipment.
- Maintain a record of courier information and update stakeholders on delivery status.
- Collaborate with IT team members to resolve complex technical issues.
- Conduct regular laptop audits to ensure security compliance, performance optimization, and risk management.

Pay: Up to ₹900,000.00 per year

Schedule:

- Day shift

Application Question(s):

- The job location is in Noida sector-135. Are you comfortable with this?
- Notice Period?
- Percentage in class 10th?
- Percentage in class 12th?
- Percentage in Graduation?
- Total Years of Experience?
- Current CTC?
- Expected CTC?

Work Location: In person

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