Customer Care Executive

1 week ago

Chandigarh Chandigarh, India SWJG Collaborative Ventures Full time

**Job Title**: Customer Care Executive

**Location**: Chandigarh IT Park

**Employment Type**: Full-Time

**Shift**: 5-Day Rotational Shifts

**About the Role**:
**Key Responsibilities**:

- Assist patients and clients with appointment scheduling, service inquiries, and follow-ups.
- Address and resolve customer complaints promptly while maintaining a professional demeanor.
- Maintain accurate records of customer interactions and transactions in the system.
- Provide information regarding healthcare services, insurance policies, and medical procedures.
- Collaborate with internal teams to ensure smooth operations and customer satisfaction.
- Adhere to company policies, compliance standards, and data privacy regulations.

**Requirements**:

- **Education**: Graduate (Any stream) / Diploma in Customer Service or Healthcare-related field preferred.
- **Experience**: 6 months - 2 years in customer service, preferably in the healthcare sector. Freshers with excellent communication skills are also welcome.
- **Skills**:

- Strong verbal and written communication in English & Hindi (Punjabi is a plus).
- Good problem-solving skills and ability to handle queries efficiently.
- Basic computer knowledge and proficiency in MS Office.
- Ability to work in rotational shifts, including weekends if required.

**Why Join Us?**
- Competitive salary and performance incentives.
- Opportunity to work in the fast-growing healthcare industry.
- Professional growth and career advancement opportunities.
- Supportive work environment with comprehensive training.

If you have a passion for helping people and excellent customer service skills, we would love to hear from you

Pay: Up to ₹700,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Schedule:

- Rotational shift

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- International voice process: 2 years (required)

**Language**:

- Hindi (preferred)
- English (required)

**Location**:

- Chandigarh, Chandigarh (required)

Work Location: In person

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