IT Help Desk

1 week ago

Chandigarh, India PGEIN Pvt. Ltd. Full time

Job Title: IT Helpdesk Support

We are a privately-held, diversified company whose subsidiaries operate in a variety of industries including transportation, logistics, heavy-duty equipment dealerships, equipment leasing & rentals. PGE manages businesses that operates in both Canada and the United States, employing over 450 people nationally. We are a multicultural, equal-opportunity employer.

Position Requires: Providing Tier 1 & 2 Technical Support

**Responsibilities**:

- Administer, configure, and trouble shoot servers
- Ensuring the integrity of data storage and backup systems
- Monitor security logs from various security devices including servers, firewalls and antivirus tools
- Anticipating problems and resolving them before they impact users when possible
- Trouble shoot desktop computers, Laptops, Printers, Cell phones, Desk Phones and network connectivity issues
- Configures and troubleshoot cloud servers, including SharePoint, Teams and O365 exchange.
- Maintain and monitor security of devices, install and manage antiviruses; and perform regular backup and restore
- Develop and maintain documentation in the knowledge base system.
- Administering LAN, WAN, internet/intranet.
- General support as required by the IT Manager

Experience, Qualifications and Skills
- A diploma/degree from a recognized post-secondary program in computer technology.
- Previous experience in help desk, network and server administration is preferred
- Certifications on server administration, security and cloud services is helpful
- Advanced knowledge of Active Directory, Domain Services; windows servers, Office365; Network (LAN/WAN) concepts, VPN technologies, firewalls, and security is required.
- Basic knowledge of ITIL.
- Ability and willingness to work after hours
- Team player and strong work ethics
- Take ownership of support requests until resolution and ensure requests are resolved in a timely manner
- Multi-task and manage a variety of diverse requests from a variety of users and levels
- Responsible for identifying shortcomings and implement continuous improvement initiatives.

Work Location: Work from Office

Shift Timings: Rotational Shift

Salary Upto: ₹50000

**Salary**: ₹21,500.00 - ₹45,000.00 per month

Schedule:

- Evening shift
- Night shift

Ability to commute/relocate:

- Chandigarh, Chandigarh: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**

+91 9888888191

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