Escalation Desk

2 days ago

Chennai, India RiverForest Connections Private Limited Full time

Responsible to handle complaints received from Nodal, Regulatory Desk and Senior Management Desk (MD/PNO).
- Ensure daily closure of complaints as per the predefined target and meet the daily productivity for all business days.
- To close the complaints with responses within the specified TAT by the unit and case updates needs to be shared with seniors without reminders.
- To ensure all monetary CAD approvals are raised within TAT.
- Should make sure follow up responses are sent as per the approved TAT and adherence to 100% compliance to the laid down parameters while responding to customer mails.
- To ensure customer's requirements correctly understood and to check for opportunities to fulfil customer requirement.
- Complete resolution to be given to the customer at the first instance thereby minimising repeat interactions and to avoid any escalations.
- To capture complete customer information in the system.
- To adhere quality parameters as prescribed towards customer resolution.
- Effective liasion with the various functional units in credit cards and ensure complete resolution within TATs.

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