Customer Care Executive

2 weeks ago


Gurugram Haryana, India Project X Placements Full time

**ROLES AND RESPONSIBILITIES**
- Responsible for creating an exceptional 1st-time customer experience.
- Manage customer accounts and resolve customer queries.
- Receive inbound customer calls and provide exceptional customer service.
- Provide accurate information about the company’s products and services.
- Troubleshoot customer issues and provide solutions in a timely manner.
- Document cases, recommendations and resolutions clearly in the CRM system.
- Follow Quality Assurance & compliance guidelines.

**JOB DETAILS**
- Company: Leading Multinational BPO
- Post: Customer Care Executive (Digital - AM)
- Location: Udyog Vihar, Gurugram
- Shift timings: Night Shifts (Rotational)
- Working Days: 05 Days (Rotational)
- Week Offs: 02 Days (Rotational)

**PERKS & BENEFITS**
- Salary: Upto ₹24,500 monthly (₹27,000 CTC +₹2,000 PLI)
- Incentives: Based on Performance
- PF & Medical Benefits
- Free Meals
- Both Side Cab Service

**SELECTION CRITERIA**
- Bachelor’s degree in any field
- Minimum of 6 months of experience in an International BPO environment
- Excellent communication, problem-solving, and customer service skills
- Applicant should be comfortable with night shifts and WFO

**REQUIRED SKILLS**
- Excellent communication skills (verbal & written)
- Problem-solving and troubleshooting skills
- Ability to multi-task, prioritize, and manage time effectively

**INTERVIEW PROCEDURE**
- Round 1 - HR (Telephonic)
- Round 2 - Voice and Accent (Telephonic/ Video Call)
- Round 3 - Ops (Telephonic/ Video Call)
- Round 4 - AMCAT (Online)
- Round 5 - Mettl Test (Online)
- Round 6 - Versant (Voice & Written)

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹27,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Language**:

- excellent English (preferred)

Shift availability:

- Night Shift (preferred)

**Speak with the employer**
+91 8287260055
- Health insurance



  • Gurugram, Haryana, India Jai Kartar Digitech Pvt Ltd Full time

    **JOB DESCRIPTION** **CUSTOMER CARE EXECUTIVE** **Jack Martin - India's No.1 Home Audio & Consumer Electronics Brand** **Job Summary**: The Customer Care Executive will be the first point of contact for customers seeking assistance with after-sales services. This role requires excellent communication skills and a proactive approach to resolving customer...


  • Gurugram, Haryana, India Insightner Full time

    **Company Description** Insightner Media is a premier provider of content-rich, informative business conferences located in Gurugram. We organize impactful business meetings, webinars, case studies, and expert-driven research to help our clients stay ahead of the competition. Our events bring together business leaders, entrepreneurs, government officials,...


  • Gurugram, Haryana, India Hirebloc Ventures Pvt Ltd Full time

    **Job Title**: Customer Care Executive **Location**: Gurgaon sector28, Haryana **Company**: Hirebloc **Job Overview**: We are seeking a motivated and customer-focused Customer Care Executive to join our team. In this role, you will be the primary point of contact for our customers, addressing their inquiries, resolving issues, and providing exceptional...


  • Gurugram, Haryana, India Wellness Wagon Full time

    Join Our Team at All is Well Pharmacy, Lab & Clinic! - Position: Customer Care Executive - Location: Gurgaon - Job Type: Full-Time **About Us**: At All is Well Pharmacy, Lab & Clinic, we are committed to bringing happiness and wellness to our customers. Our mission is to make healthcare services simple, accessible, and customer-friendly. We are looking for...


  • Gurugram, Haryana, India betterment quest solution Full time

    We are looking customer care executive good communication skill in english Pay: ₹16,000.00 - ₹32,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Rotational shift Supplemental pay types: - Performance bonus - Yearly bonus **Education**: - Bachelor's (required) **Experience**: - Technical support: 1...


  • Gurugram, Haryana, India Imagine By Shiwali Full time

    Customer Care Executive, Who can talk to customers over the phone, good communication skills, Fluent in English and Hindi, Also Should be able to handle social media messages Pay: ₹20,000.00 - ₹32,377.97 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support: 1 year...


  • Gurugram, Haryana, India ConsultantKart.com Full time

    **Job Title**: Customer Care Executive **Location**: Gurugram **Job Summary** **Key Responsibilities** - Provide accurate, valid, and complete information by using the right methods and tools. - Resolve customer issues efficiently while maintaining a professional and positive attitude. - Follow communication procedures, guidelines, and policies. - Maintain...


  • Gurugram, Haryana, India SaintG Full time

    **Job Title**: Customer Care Executive **Job Type**: Full-Time **Responsibilities** - Provide support for **orders, returns & product information**. - Manage customer data using **Excel/Google Sheets**. - Coordinate with operations team for smooth order processing. - photoshop **Requirements**: - 1+ year experience in **customer support** (e-commerce...


  • Gurugram, Haryana, India LM Energy and Software Pvt. Ltd. Full time

    We are looking for a Customer Care Executive to handle customer queries and provide excellent support. You will be the first point of contact and play a key role in ensuring customer satisfaction. **Responsibilities**: - Resolve issues quickly and professionally - Keep records of customer interactions - Follow up to ensure issues are resolved - Maintain a...


  • Gurugram, Haryana, India National Placement Full time

    **Position**:Customer Care Executive **Experience**: Minimum 1 year to Maximum 2 Years, plus point if resource will be from eyewear retail industry. **Salary**:20,000 to 30,000 INR per month CTC - Immediate Joiners will be plus. - Willingness to provide great customer service - Ability to learn about products and services and describe/explain them to...