Customer Care Executive

5 days ago

Gurugram Haryana, India Project X Placements Full time

**ROLES AND RESPONSIBILITIES**
- Responsible for creating an exceptional 1st-time customer experience.
- Manage customer accounts and resolve customer queries.
- Receive inbound customer calls and provide exceptional customer service.
- Provide accurate information about the company’s products and services.
- Troubleshoot customer issues and provide solutions in a timely manner.
- Document cases, recommendations and resolutions clearly in the CRM system.
- Follow Quality Assurance & compliance guidelines.

**JOB DETAILS**
- Company: Leading Multinational BPO
- Post: Customer Care Executive (Digital - AM)
- Location: Udyog Vihar, Gurugram
- Shift timings: Night Shifts (Rotational)
- Working Days: 05 Days (Rotational)
- Week Offs: 02 Days (Rotational)

**PERKS & BENEFITS**
- Salary: Upto ₹24,500 monthly (₹27,000 CTC +₹2,000 PLI)
- Incentives: Based on Performance
- PF & Medical Benefits
- Free Meals
- Both Side Cab Service

**SELECTION CRITERIA**
- Bachelor’s degree in any field
- Minimum of 6 months of experience in an International BPO environment
- Excellent communication, problem-solving, and customer service skills
- Applicant should be comfortable with night shifts and WFO

**REQUIRED SKILLS**
- Excellent communication skills (verbal & written)
- Problem-solving and troubleshooting skills
- Ability to multi-task, prioritize, and manage time effectively

**INTERVIEW PROCEDURE**
- Round 1 - HR (Telephonic)
- Round 2 - Voice and Accent (Telephonic/ Video Call)
- Round 3 - Ops (Telephonic/ Video Call)
- Round 4 - AMCAT (Online)
- Round 5 - Mettl Test (Online)
- Round 6 - Versant (Voice & Written)

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹20,000.00 - ₹27,000.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Language**:

- excellent English (preferred)

Shift availability:

- Night Shift (preferred)

**Speak with the employer**
+91 8287260055
- Health insurance

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