CRM Executive
2 weeks ago
Build and maintain strong, long-lasting relationships with clients, ensuring excellent customer satisfaction.
- Serve as the main point of contact for customer inquiries, feedback, and concerns.
- Provide timely updates and communication to clients regarding project statuses, timelines, and other relevant information.
- Manage and update CRM databases with accurate customer information and project details.
- Ensure all client interactions are logged into the CRM system for efficient tracking and follow-ups.
- Leverage CRM software to track leads, monitor client engagement, and support sales processes.
- Assist the sales team with lead management, follow-ups, and lead nurturing.
- Coordinate meetings, presentations, and site visits for potential clients.
- Help in closing sales and facilitate smooth transitions from pre-sales to post-sales processes.
- Track customer feedback and work with relevant departments to resolve issues, ensuring customer satisfaction.
- Develop and implement customer loyalty programs and retention strategies.
- Generate and present CRM-related reports, tracking key metrics such as customer acquisition, retention, and satisfaction levels.
- Analyze customer data to identify trends, opportunities for upselling, or areas for service improvement.
- Work closely with the marketing team to support customer outreach, promotions, and campaigns.
- Assist with Legal team for proper documentation
**Job Types**: Full-time, Fresher
Pay: ₹25,000.00 - ₹40,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Porur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- total work: 2 years (required)
Work Location: In person
Application Deadline: 20/12/2024
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