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Oracle Apps Dba
2 weeks ago
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.
**Your day at NTT DATA**
This role may also contribute to / support on project work as and when required.
Oracle APPS DBA (EBusiness )11i, R12.1 & 12.2
Oracle Database 11g ,12c & 19c
**What you'll be doing**
**Key Responsibilities**:
- Install, patch, configure, tune and maintain the Oracle E-business Suite 12 and 11g/12c/19c Oracle databases.
- Should possess knowledge in Upgrades, Migrations, 19c Multi-tenant Databases, as well as familiarity with E-business suite.
- Concurrent Manager/Requests management/troubleshooting.
- Maintain emphasis on current databases by integrating them into daily business activities. Additionally, provide comprehensive support for EBS database administration tasks.
- Automation of some of the DBA tasks like Database health check reports/Possible monitoring Shell scripts if anything missing in the environment
- OEM 13c Enhancements and configure the EBS environments in OEM 13c, also performance improvements in OEM 13c.
- EBS Performance issues related to workflow and prepare a plan and implement the purge process if required.
- Oracle EBS Printer setups
- Database performance tuning using SQL Tuning advisor, Auto trace, TKPROF, STATSPACK, AWR, ADDM, explain plan.
- Physical (Hot/Cold) Backups using RMAN and Logical (Data Pump Export and Import, Regular Import & Export) backups
- Installation, configuration, and administration of Oracle 11g (11.2.0.1 to 11.2.0.4) and 12c (12.1.0.2 and 12.2.0.1) and 19c Standalone and RAC Database servers.
- Working knowledge on 3rd party integrations and Public Cloud will have added advantage.
- Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
- Proactively monitors the work queues.
- Updates tickets with resolution tasks performed.
- Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner.
- Captures all required and relevant information for immediate resolution.
- Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
- Communicates with other teams and clients for extending support.
- Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
- Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
- Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
- Works with automation teams for effort optimization and automating routine tasks.
- Coaches Service Desk and L1 teams for technical and behavioural skills.
- Establishes monitoring for client infrastructure.
- Identifies problems and errors before they impact a client’s service.
- Leads and manages all initial client escalation for operational issues.
- Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
- Ensures all changes are carried out with proper change approvals.
- Plans and executes approved maintenance activities.
- Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
- Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
- May also contribute to / support on project work as and when required.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Performs any other related task as required.
**Knowledge and Attributes**:
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
**Academic Qualifications and Certifications**:
- Bachelor's degree, or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience)
- Relevant certifications such as:
- Oracle Cloud Infrastructure Architect Professional
- Oracle Database 19c certified Professional.
**Required Expe