Customer Service Advisor

1 day ago

Rajarhat Gopalpur, India ACS pvt ltd. Full time

Responsibilities: Customer Care II Problem Solving
- Managing incoming calls and customer service inquiries
- Provide information about products and services, take/cancel orders, and record details of complaints
- Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken
- Follow up to ensure that appropriate actions are taken on customer requests
- Refer unresolved customer grievances or special requests to designated departments for further investigation

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹13,400.00 - ₹24,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Rajarhat Gopalpur, North 24 Parganas - 700157, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

**Speak with the employer**

+91 6396065819

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