Ioc Trainee

At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment.

At NTT we trust our employees to do the right thing, even when no one is watching, which is why we offer flexibility in the workplace. The majority of our roles are hybrid, meaning we encourage a balance of working from home and our local office. Ask our recruitment team if this is a hybrid role.

**Want to be a part of our team?**

**Job Description**:
**Job Description**:
This is a front line position at the entry level (Technical Support)

Good communication skills (verbal and written)

Rotational shifts (24/7)

**Working at NTT**

**ESSENTIAL FUNCTIONS**:

- Proper handling of end user requests
- Keeping customers informed on the status of their requests
- Ability to talk-troubleshoot and type at the same time (solid documentation skills)
- Showing proper urgency for customer issues
- Resolution of level one issues - Following knowledgebase articles and procedures
- Identifying recurring issues
- Investigation of automated system alerts
- Troubleshooting and problem solving skills put to use daily

**Team Focus**:

- Person should desire to remain on the forefront of industry practices and technologies
- Takes personal responsibility for meeting commitments
- Ability to work quickly and accurately
- Motivated, wants to help people, desires to use new and creative ideas
- Eager to acquire new knowledge
- Responsible for meeting Technical Support Representative Scorecard Goals

**Skills**:

- Understanding of the basics of Active Directory, Microsoft Server OS
- Comprehension of network basics, such as TCP/IP, Ping, Trace Route
- Solid troubleshooting skills
- Fluent in English
- Ability to work in cross-functional teams
- Excellent oral and written communication skills
- Available for multiple shifts, including afternoons and/or overnights
- CompTIA+, Network+, or Security+

**About Company**:
More and more companies are realizing the innovation and value we deliver with high availability hosting and comprehensive managed services.

**What will make you a good fit for the role?**

**Equal opportunity employer**

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.