Ioc Trainee

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

About us:
We are the managed services division of NTT Ltd. with our headquarters based in Barcelona, Spain. NTT Ltd. is a global technology services company bringing together the expertise of leaders in the field, including NTT Communications, Dimension Data, and NTT Security. We partner with customers around the world to shape and achieve outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital, and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace and deliver services in over 200 countries and regions.

At NTT Managed Services, we provide expert, remotely managed services to our customers as a realistic alternative to in house IT support teams. We have been helping medium and large enterprise’s to proactively monitor and manage their IT estates for more than 18 years.

We believe in our people. They are not only diverse and inspiring, but also experts at what they do. It is a time to be obsessively curious, to reimagine, reinvent, reshape, and to make a real difference for our clients and society. You can contribute to our global capabilities and local insight to help our clients achieve their ambitions and ensure a more sustainable, better world that helps our communities thrive. The world needs fresh ideas, and the time is now for you to unleash your creativity and make a real impact.

It is never too late to learn new things. You will be encouraged to be curious, as that is what keeps you fast, flexible, and relevant. You need to own and to take charge of your career, to learn with and through others, to constantly be exposed to new challenges and experiences. No two days will be the same here, but that is what will keep you growing and realizing your full potential.

If you thrive in a culture that values personal development, trust, and integrity; where you are empowered to innovate and keep customers satisfied to drive excellence, please get in touch.

Why you should consider joining us:
As a part of your total compensation, NTT Managed Services provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long-term needs that you may have. Here is a sample of what we have to offer for full-time permanent employees:

- Competitive rewards package.
- Global and challenging environment.
- Learning and growing opportunities.
- Open communication.
- Casual dress code.

Want to be a part of our team?

The Engineering function is responsible for all engineering activities within the firm to ensure that business objectives are met. Includes the creation, development, design, and improvement of products, equipment, facilities, services, standards, and procedures in all engineering fields.

The primary responsibility of this job is to ensure the growth of the organization’s technology portfolio through concept/idea formulation and prototype development in line with the business strategy, requirement, and specifications. These individuals participate in the evolution and development of new innovative architectures and methods to maintain, upgrade, replace and improve the long-term performance of the existing architectures. They will be required to interact with development teams, Project Managers and Business Analysts and create and/or translate business requirements into executable plans.

**Working at NTT**

Technical Support Representative

POSTION SUMMARY:
The Technical Support Representative role at Secure-24 is the Single Point of Contact (SPOC) for the IT support needs of our client base.

TSRs work in a fast-paced environment, and respond to incoming phone calls, chat support, monitoring alerts, and customer submitted tickets within defined Service Level Agreements (SLA).

ESSENTIAL FUNCTIONS:

- Proper handling of end user requests
- Keeping customers informed on the status of their requests
- Ability to talk-troubleshoot and type at the same time (solid documentation skills)
- Showing proper urgency for customer issues
- Resolution of level one issues - Following knowledgebase articles and procedures
- Identifying recurring issues
- Investigation of automated system alerts
- Troubleshooting and problem solving skills put to use daily

Team Focus:

- Person should desire to remain o