
Customer Care Executive
2 weeks ago
ROLES AND RESPONSIBILITIES
- Work with supervisors to ensure cases are properly assigned and resolved.
- Provide high-quality and productive results that meet the identified targets.
- Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.
- Follow Quality Assurance & compliance guidelines.
JOB DETAILS
- Company: Leading Multinational BPO
- Process: Sports Game Software
- Post: Customer Care Executive
- Location: Udyog Vihar, Gurugram
- Shift timings: 24x7 Rotational Shifts (US Support)
- Working Days: 5 Days (Rotational)
- Offs: 2 Days (Rotational)
PERKS & BENEFITS
- Salary: Upto ₹26,000 (₹31,000 CTC) +₹2,000 PLI
- Incentives: Based on Performance
- Both Side Cab Service
- Free Meals
- PF & Medical Benefits
SELECTION CRITERIA
- Min 01 Year experience in International BPO
- Experience gap should not be more than 06 Months
- Applicant should be comfortable with night shifts and WFO
REQUIRED SKILLS
- Excellent communication skills (verbal and written)
- Problem-solving and interpersonal skills
INTERVIEW PROCEDURE
- Round 1 - HR (Telephonic)
- Round 2 - Writex (C1 Grade)
- Round 3 - Ops Round (Video Call)
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹23,000.00 - ₹31,000.00 per month
**Benefits**:
- Commuter assistance
- Food provided
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- US shift
Supplemental pay types:
- Overtime pay
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- international customer support: 1 year (required)
**Language**:
- excellent English (preferred)
Shift availability:
- Night Shift (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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