Csr - Customer Service Representative (Freshers Welcome)

2 days ago

Wagle Estate Thane Maharashtra, India RIOSERV PVT LTD. Full time

Our Customer Service Representative at Rio Moving act as the primary point of contact for clients, ensuring a smooth and positive moving experience. This role involves closing sales, answering inquiries, resolving complaints, managing booking details, and providing updates on move schedules.

**Key Responsibilities**:

- **Booking Management**: Process new bookings, manage appointment schedules, and ensure accurate record-keeping of customer information and move details.
- **Complaint Resolution**:Address customer concerns and complaints in a professional and timely manner, escalating issues when necessary.
- **Information Provision**:Provide clear and accurate information about moving services, procedures, and potential issues that may arise during the move.
- **Communication**:Keep customers informed about their move's progress, including scheduling changes, arrival times, and any unexpected delays.
- **Record Keeping**:Maintain detailed records of customer interactions, inquiries, and resolutions, ensuring accurate documentation for future reference.
- **Customer Satisfaction**:Strive to exceed customer expectations by providing exceptional service and building strong relationships.
- **Process Improvement**:Identify areas for process improvement based on customer feedback and suggest solutions to enhance the overall customer experience.

**Required Skillset**:

- Understanding of the American Accent
- Confidence to speak in English
- Good with basic Maths
- Good with basic computer skills like word, excel, powerpoint etc.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹30,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Night shift
- Rotational shift
- US shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Wagle Estate, Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Speaking in Hindi or other local language will not be accepted. The customer base is USA so English is mandatory.

For Freshers: You must have the confidence to speak in English

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

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