Csr - Customer Service Representative (Freshers Welcome)

1 day ago

Wagle Estate Thane Maharashtra, India RIOSERV PVT LTD. Full time

Our Customer Service Representative at Rio Moving act as the primary point of contact for clients, ensuring a smooth and positive moving experience. This role involves closing sales, answering inquiries, resolving complaints, managing booking details, and providing updates on move schedules.

**Key Responsibilities**:

- **Booking Management**: Process new bookings, manage appointment schedules, and ensure accurate record-keeping of customer information and move details.
- **Complaint Resolution**:Address customer concerns and complaints in a professional and timely manner, escalating issues when necessary.
- **Information Provision**:Provide clear and accurate information about moving services, procedures, and potential issues that may arise during the move.
- **Communication**:Keep customers informed about their move's progress, including scheduling changes, arrival times, and any unexpected delays.
- **Record Keeping**:Maintain detailed records of customer interactions, inquiries, and resolutions, ensuring accurate documentation for future reference.
- **Customer Satisfaction**:Strive to exceed customer expectations by providing exceptional service and building strong relationships.
- **Process Improvement**:Identify areas for process improvement based on customer feedback and suggest solutions to enhance the overall customer experience.

**Required Skillset**:

- Understanding of the American Accent
- Confidence to speak in English
- Good with basic Maths
- Good with basic computer skills like word, excel, powerpoint etc.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹30,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Night shift
- Rotational shift
- US shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- Wagle Estate, Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Speaking in Hindi or other local language will not be accepted. The customer base is USA so English is mandatory.

For Freshers: You must have the confidence to speak in English

**Language**:

- English (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

Work Location: In person

  • Virtual Sales Representative

    1 week ago

    Wagle Estate, Thane, Maharashtra, India RIOSERV PVT LTD. Full time

    **Job Title**: Virtual Sales Representative (Freshers & Experienced Both Welcome) **Company**: RioServ Pvt Ltd **Location**: Rio Moving Office, Thane **About the Role**: What You'll Do: - **Connect with customers**: Make outbound calls and/or use digital channels to reach potential customers. - **Understand customer needs**: Ask probing questions to...

  • Customer Service Representative

    2 weeks ago

    Wagle Estate, Thane, Maharashtra, India Venture Quest Full time

    Customer service representative - Good communication - HSC Fresher /experience - Graduate Fresher/experience Shift timing: - Day shift Sunday fixed off Location - Thane west **Job Types**: Full-time, Permanent, Fresher Pay: ₹14,000.00 - ₹28,000.00 per month **Benefits**: - Cell phone reimbursement - Health insurance - Internet reimbursement -...

  • Customer Service Representative

    6 days ago

    Wagle Estate, Thane, Maharashtra, India place8 Full time ₹ 3,50,000 - ₹ 5,00,000 per year

    Location: ThaneShift : Day ShiftCompany: – India's No.1 Matchmaking & Matrimony PlatformAbout is the world's largest and most trusted matchmaking platform, serving millions of members worldwide. We specialize in offering premium services to VIP, NRI, and High Net Worth Individuals (HNI) clients, ensuring they receive personalized and world-class support....

  • Customer Service Representative

    1 day ago

    Thane, India TCM Services Pvt Ltd Full time

    **Customer Support Representative - US Process** **Executive CSR - Multiple Openings** **About the Company -** TCM Services Private Limited, is a team of young dynamic individuals who started up in 2016, our motive is to provide the best customer service to our clients globally. TCM Services currently owns three companies in the United States of America,...

  • Customer Service Representative

    2 weeks ago

    Thane, India VIBGYOR MANAGEMENT CONSULTANT Full time

    customer service representative 5 Days working 2 Rptational off international experience mandatory freshers can apply need excellent communication salary upto 35k **Job Types**: Full-time, Permanent, Fresher Pay: ₹10,000.00 - ₹30,000.00 per month **Benefits**: - Work from home Schedule: - Day shift - Evening shift - Fixed shift - Monday to...

  • Csr (Customer Service Representative)

    1 day ago

    Thane, India Aimstorm Infotech Full time

    **Qualifications** - **Higher Secondary(12th Pass) (preferred)**: - **English (preferred)**: - **Hindi (preferred)** **Customer Service Representative (International BPO)** **Responsibilities**: **Customer Care Specialist must have excellent communication skills along with active listening.** **Providing exceptional customer service experience to the...

  • Customer Service Representative

    1 day ago

    Thane, India Aparna Singh Label Full time

    Customer service representatives are often a client’s primary point of contact with a company. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. **Qualification**-...

  • Customer Service Representative

    2 weeks ago

    Wagle Estate, Thane, Maharashtra, India Teleperformance Full time

    _**Teleperformance is hiring for Customer Service Representative (Beauty Brand).**_ **Nature of Job - Voice Process** **Location - Turbhe - Majorel** **Salary - Upto 25k** **Requirements-** - **HSC/ Graduate with minimum 6 months or above in customer service experience**: - **Excellent communication is needed**: - **Day rotational shift**: - **6 days...

  • Customer Service Representative

    1 week ago

    Thane, India Opt4Solution Full time

    **Job Title: Customer Service Representative (CSR) - Inbound Process** **Shift Timing**: **Male: 12 PM - 9 PM or 1 PM - 10 PM (any 9-hour shift)** **Female: Between 7 AM - 8 PM (any 9-hour shift)** **Week Off: 1 rotational day off** **Salary: INR 17,500 in-hand** **Experience: Freshers can apply; minimum 3-6 months of work experience...

  • Customer Service Representative

    6 days ago

    Wagle Estate, Thane, Maharashtra, India Nagrik Company Full time

    **Job Title**: Customer Service Representative - Customer Engagement & Retention **Location**: Unit No. 903 & 904, Opal Square, Road No. 16, Wagle Estate, Near MIDC Office, Thane West **Job Type**: Full-Time **Reports To**: Customer Service Manager **Job Overview**: **Key Responsibilities**: - **Personalized Greetings**: Send timely birthday and...