Customer Executive

We are seeking a detail-oriented and proactive **Customer Executive** to manage our Customer operations while also handling day-to-day accounting tasks. This hybrid role is perfect for someone who enjoys both digital marketing and financial organization

**Key Responsibilities**:

- **Customer Service Expertise**: Proven ability to handle high volumes of customer inquiries with professionalism, empathy, and efficiency.
- **Communication Skills**: Excellent verbal and written communication skills, adept at active listening and clear, concise responses.
- **Problem-Solving Abilities**: Strong analytical skills to resolve customer issues promptly and effectively.
- **CRM Software Proficiency**: Experienced in using customer relationship management tools such as Zoho, SAP.
- **Sales Support**: Skilled in upselling and cross-selling techniques, understanding customer needs to suggest suitable products or services.
- **Technical Knowledge**: Familiarity with basic technical troubleshooting for products/services (customized based on industry).
- **Multitasking & Time Management**: Able to manage multiple customer accounts and inquiries while maintaining attention to detail.
- **Conflict Resolution**: Trained in de-escalation techniques and maintaining customer satisfaction in high-pressure situations.
- **Team Collaboration**: Experience working with cross-functional teams including sales, technical support, and product teams.
- **Adaptability**: Comfortable in fast-paced environments, with the ability to learn new systems and procedures quickly.
- **Product Knowledge**: Deep understanding of company products/services to provide accurate and helpful information to customers.
- **Customer Retention**: Experience in building long-term relationships with clients and contributing to customer loyalty initiatives.
- **Experience**: Minimum of 3 years in a customer service, customer support, or client relationship role.
- **Education**: Bachelor's degree in Business Administration, Marketing, Communications, or a related field (preferred but not always required).
- **Communication Skills**: Excellent verbal and written communication in [specify language(s), e.g., English, Tamil.
- **Customer-Centric Mindset**: Demonstrated ability to understand and prioritize customer needs with a proactive approach to problem-solving.
- **CRM Proficiency**: Hands-on experience with customer relationship management (CRM) tools such as Salesforce, Zoho, SAP
- **Conflict Resolution**: Proven skills in handling complaints, resolving issues, and turning negative experiences into positive outcomes.
- **Technical Aptitude**: Basic technical understanding of the company’s products/services to provide accurate support.
- **Time Management**: Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment.
- **Team Collaboration**: Experience working effectively with internal departments such as sales, technical teams, and operations.
- **Adaptability**: Comfortable working in dynamic environments and adaptable to process changes and new technologies.
- **Professionalism**: Strong interpersonal skills with a customer-first attitude, patience, and reliability.

**Preferred Skills - Customer Executive**
- **Advanced Communication Skills**: Ability to communicate clearly, confidently, and with empathy across diverse customer bases.
- **Emotional Intelligence**: Strong interpersonal skills, patience, and emotional control during high-pressure interactions.
- **ales Awareness**: Understanding of sales strategies and ability to identify upselling and cross-selling opportunities.
- **Technical Support Skills**: Basic troubleshooting skills to assist customers with technical issues or product setup.
- **Multilingual Ability**: Fluency in multiple languages is a strong plus (e.g., English + /Tamil).
- **Data Handling & Reporting**: Ability to generate and interpret customer service reports or feedback data to improve processes.
- **Product Knowledge**: In-depth understanding of company products/services to guide and educate customers effectively.
- **Conflict Management**: Ability to manage difficult conversations and turn complaints into positive experiences.
- **Process Improvement Mindset**: Willingness to suggest ideas that improve customer satisfaction and workflow efficiency.
- **Organizational Skills**: Strong time management and ability to manage large volumes of queries efficiently.

**Job Types**: Full-time, Permanent

Pay: ₹160,000.00 - ₹200,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person