Chat Support Executive

6 days ago

Jamshedpur, India Five S Digital Full time

**Position Overview**:
**Key Responsibilities**:
Handle incoming customer inquiries and issues via both voice and chat channels.
- Provide accurate, timely, and courteous responses to customer queries, concerns, and requests.
- Assist customers in troubleshooting technical problems and navigating our products/services.
- Maintain a professional and empathetic tone while addressing customer concerns to ensure customer satisfaction.
- Utilize established guidelines and resources to resolve customer issues promptly and effectively.
- Document customer interactions, details, and resolutions accurately in the designated system.
- Collaborate with team members and cross-functional departments to escalate and resolve complex issues.

**Qualifications**:

- High school diploma or equivalent.
- Fresher & Experience (minimum 6months in BPO) both can apply.
- Proficiency in handling both voice and chat interactions.

**Benefits**:
Fresher
- 13350 In hand; Experience
- V4-14k/V5-15k in hand (minimum 6months in BPO)

**Shift**: 24*7 rotational shifts

**Age limit**: 18 to 35 Years

**Interview Rounds**:HR Round->Operations Round->AI Versant Test->Typing Test

**Walk-in**: Zone 1 Mall, Reliance smart bazaar building Plot no-1560, NH-33, 3rd floor, PO, PS, Mango, Jamshedpur, Jharkhand 831012

**Job Types**: Full-time, Fresher

Pay: ₹13,360.00 - ₹15,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Overtime pay

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9431366341

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