Urgent Hiring for Customer Support Executive

2 weeks ago

Delhi Delhi, India IO Digital LLP Full time

We are hiring enthusiastic and experienced Customer Support Executives to join our customer support team for e-commerce. The role involves handling customer queries via Inbound Calls, Chat and Mails and ensuring a smooth and engaging experience for Customers.

**Key Responsibilities**

Respond to customer queries via Inbound Calls, Chats and Mails in a professional manner.

Resolve escalated issues related to the complaint of e-commerce and giving them the first time resolution.

Maintain detailed records of interactions in the CRM system

Ensure timely follow-ups and meet resolution targets

Maintain high levels of customer satisfaction through effective support

**Requirements**:
Graduate/Undergraduate

1-2 years of experience in Customer support

Excellent communication skills in English & Hindi

Strong interpersonal skills with a customer-first approach

Basic computer and CRM knowledge

Quick learner and problem solver

Able to work in a fast-paced, target-oriented environment

Flexible with shifts if required

Pay: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Quarterly bonus

Ability to commute/relocate:

- MG Road, New Delhi, 110030, New Delhi - 110030, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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