Salon Receptionist

**Job Description: Front Office Executive/Receptionist**
**Location**: Greater Kailash Part 2, Delhi
**Company**: The Face Co.

**About Us**:
The Face Co. is a premium aesthetic center offering world-class services such as semi-permanent makeup, expert facials, nails, and IV drips. Our mission is to redefine beauty and wellness in India by providing international-quality services locally.

We are seeking a professional and dynamic **Front Office Executive/Receptionist** to join our team and be the face of our brand. If you have a passion for beauty and wellness and love creating exceptional client experiences, we would love to meet you.

**Key Responsibilities**:

- **Client Interaction & Relationship Management**:

- Greet and welcome clients with a warm and professional demeanor.
- Ensure clients feel comfortable and provide them with information about The Face Co.’s offerings.
- **Appointment Scheduling**:

- Manage the appointment booking system efficiently to ensure optimal time utilization.
- Confirm and follow up on appointments.
- Address last-minute changes or cancellations with professionalism.
- **Administrative Tasks**:

- Maintain client records and ensure accurate data entry in the CRM system.
- Manage daily operations at the front desk, including handling payments and billing.
- Coordinate with service providers to ensure smooth workflow.
- **Customer Service**:

- Act as the first point of contact for resolving client concerns or escalating issues to the appropriate team members.
- Collect feedback from clients to improve services.
- **Facility Management**:

- Ensure the reception area and waiting lounge are always neat, organized, and welcoming.
- Maintain inventory of front-office supplies and coordinate with the operations team for replenishment.

**Qualifications**:

- Minimum 2 years of experience in a front office or customer service role, preferably in a salon, spa, or luxury retail environment.
- Proficiency in MS Office and appointment management software (training will be provided for specific software).
- Strong communication skills in English (spoken and written); knowledge of Hindi is a plus.
- Ability to multi-task and stay organized in a fast-paced environment.

**Key Skills**:

- Exceptional interpersonal and customer service skills.
- Professional appearance and demeanor.
- Strong problem-solving skills with a proactive approach.
- Attention to detail and ability to handle cash/credit transactions accurately.

**Job Types**: Full-time, Permanent

Pay: ₹20,568.30 - ₹25,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Greater Kailash, Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- salon: 2 years (required)

Work Location: In person

Expected Start Date: 15/01/2025