Customer Support Executive

6 days ago

Gurugram Haryana, India Shiv Talent Solution Full time

**Responsibilities**
- Create and manage onboarding campaigns and journeys for new users
- Outbound calling process
- Act as the main point of contact for clients and handle concerns through calls
- Deliver training and support to new users
- Monitor user engagement and satisfaction, making adjustments as needed
- Collaborate with internal teams to meet user needs
- Build and maintain relationships with key clients and customers
- Identify new business opportunities and upsell to existing clients
- Develop strategies to improve customer satisfaction and retention
- Analyze market trends to identify growth opportunities

**Must-Have Skills**
- Experience in outbound calling
- Ability to manage customer relationships
- Strong communication and interpersonal skills

**Good-to-Have Skills**
- B2B Technology ales
- Preferably in Software Solutions
- SaaS
- IT Services

*

**Qualifications**

**Academic Qualifications**: Bachelor's or Master's degree in business, marketing, computer science, or a related field

**Experience**: 1-4 years
- Outbound calling process
- Act as the main point of contact for clients and handle concerns through calls
- Deliver training and support to new users
- Monitor user engagement and satisfaction, making adjustments as needed
- Collaborate with internal teams to meet user needs
- Build and maintain relationships with key clients and customers
- Identify new business opportunities and upsell to existing clients
- Develop strategies to improve customer satisfaction and retention
- Analyze market trends to identify growth opportunities

Pay: ₹300,000.00 - ₹400,000.00 per year

Schedule:

- Morning shift

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 7457955729
Application Deadline: 18/11/2024

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