Customer Service Executive

2 weeks ago

Bannerghatta Road Bengaluru Karnataka, India Bangalore Full time

**Customer Support Executive (International Voice Process)**:

- Engage with customers via phone calls to address inquiries, provide information, and resolve issues in a timely and professional manner.
- Demonstrate excellent communication skills, with a focus on understanding customer needs, building rapport, and ensuring a positive customer experience.
- Collaborate with cross-functional teams to escalate complex issues and contribute to continuous improvement initiatives.
- **Customer Support Executive (Non-Voice Process)**:

- Utilize written communication skills to provide clear and detailed information, troubleshoot problems, and offer solutions.
- Maintain thorough and accurate records of customer interactions, feedback, and resolutions within the designated systems.
- **Qualifications and Requirements**:

- Prior experience in customer support for international processes, demonstrating proficiency in handling both voice and non-voice interactions.
- Strong communication skills in English, with the ability to articulate information clearly and concisely.
- Comfortable working in a dynamic environment, adapting to changing customer needs, and contributing to a positive team atmosphere.

Responding promptly to customer inquiries.
5 Days working, Cab facility both side
Night/ Day Shift available
Blended process of Voice/Non voice

Excellent English Required
Confident and able to solve queries of customer.
Undergraduate/Fresher/Experienced welcome

**Role**:Customer Service
**Industry Type**:BPO / Call Centre/IT
**Department**:Customer Success, Service & Operations
**Role Category**:Customer Success, Service & Operations - Other Education
**UG**:Graduation/Diploma

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹22,371.33 - ₹32,447.65 per month

**Benefits**:

- Health insurance
- Provident Fund
- Work from home

Schedule:

- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Bannerghatta Road, Bengaluru, Karnataka (required)

Ability to Relocate:

- Bannerghatta Road, Bengaluru, Karnataka: Relocate before starting work (required)

Work Location: In person

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