Part-time Customer-service Colleague

6 days ago

Surat Gujarat, India Arihant Refrigeration Full time

As a Part-time Customer Service Colleague, you will play a crucial role in supporting the overall management and operations of the company. The person will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.

**Responsibilities**:

- Effectively manage incoming calls
- Identify and assess customers’ needs to achieve satisfaction
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents

Qualifications:

- Some experience in Telephone Sales is preferred.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities( A Gujarati Speaker will be preferred).

**Knowledge of Microsoft Office Suite.**
- Ability to work independently and as part of a team.
- Passionate about continuous learning and excited to embrace new challenges.

**Schedule**:

- The time period will be 5 hours a day and 6 days a week.

**Job Type**: Part-time

Pay: ₹5,000.00 - ₹7,000.00 per month

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Morning shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Location**:

- Surat, Gujarat (preferred)

Work Location: In person

Application Deadline: 28/09/2024

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