IT Helpdesk Executive

5 days ago

Delhi Delhi, India Raygain Technologies private limited Full time

**Job Summary**:
The Helpdesk Coordinator is responsible for managing and coordinating the day-to-day operations of the IT helpdesk. This role ensures that all user support requests are addressed in a timely, efficient, and customer-focused manner. The coordinator acts as a central point of contact for all helpdesk activities, working closely with IT support teams to ensure service excellence and user satisfaction.

**Key Responsibilities**:

- Assign and prioritize helpdesk tickets to appropriate IT support personnel.
- Monitor ticket queues and ensure SLAs (Service Level Agreements) are met.
- Maintain accurate records of support requests and resolutions in the helpdesk system.
- Escalate complex or unresolved issues to higher-level IT staff.
- Provide regular reports on helpdesk performance, ticket trends, and user feedback.
- Coordinate communication between IT support teams and end users.

**Eligibility:

- **

**3 years Engineering Diploma in (Computer science/IT/Electr onics) with one year of Working Experience**

**or**

**Graduate with Certification in computers/ IT (minimum Six months) with minimum three years of experience.**

Pay: ₹18,000.00 - ₹21,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Day shift

Work Days:

- Monday to Friday
- Weekend availability

Application Question(s):

- What is Your Current CTC?
- Are you an Immediate Joiner?

Work Location: In person

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