Change Mngr-integrated Ops

7 days ago

India Orange Business Services Full time

**About the role**:
To analyze and evaluate the complex MPLS BPVPN solution design and implementation maintaining the integrity and consistency of the MPLS BPVPN solution for the customers & play a technical role in the support of the detailed migration design and execution of customer project as Change Manager & acts as the decision maker on Change management.
- Validation of Change Request
- Effective and Proactive coordination between different teams involved in the change implementation
- Arrange and Lead the Change Advisory Board to approve or reject significant change projects
- Schedules change requests and change projects, and ensure availability of required resources (human, hardware, or software/configurations)
- Communication on change preparation & guideline to achieve internal customer confidence
- Ensure the successful implementation of the change
- Review all changes for effectiveness and efficiency (after completion)
- Defines list of pre-authorized changes
- Approves minor change projects directly
- Ensures all relevant databases are updated accordingly
- Provides expertise support to CSM's in the CM & RM service improvement plans
- Own Change Management for his/her customer

**About you**:
Educational Qualifications
- Degree in telecommunications field / B.Tech.
- Cisco certifications preferred (CCNA routing & switching)

Relevant Experience
- 3-4 years of Total Experience, 2-3 years of Experience on Cisco Switches family knowledge: Cat2900 series, Cat3550/3650 series, Cat3750, Cat4500, Cat6500 series, Nexus switches, Wireless LAN.
- Area of exposer - MPLS, IPVPN( CISCO technologies), Network Boost, Reverbed, Voice - IP Telephony & security.
- Knowledge on : TCP/IP, Frame Relay, ATM, MEA ,IEL, routing protocols such as OSPF, EIGRP, BGP4, RIPV2, MPLS, ,MPLS VPN,VoIP, ISDN DDR, Dial Solutions (PPP/L2F) ,Swiching ,DSL ,IPSEC ,GRE ,Tunneling.
- Change management knowledge (ITIL knowledge is a plus)
- Understanding of VoIP Technologies and protocols (TCPIP, H323 etc).
- Strong communication & Analytical skills
- Quality and process oriented.
- Attention to detail, understanding of process interlocks and dependencies
- Proactive in his/her approach
- Self-driven and able to work under mínimal supervision
- Excellent customer skills as well as interpersonal and communication skills

Team management skills
- Ability to provide exemplary customer focused support in a fast paced environment
- Ability to use a team approach to solve problem when appropriate
- Good time management, prioritization and organizational skills
- Willing to learn and expand knowledge with strong focus on Technical and soft skills
- Ability to work under pressure and deal with multiple tasks
- “Can Do” Attitude
- Fluent in both, spoken and written English.
- Willing to work in 24x7 environment
- Willing to support team leader/manager in delegated activities

**Additional information**:
...

**Department**:
Customer Services & Operations

**Contract**:
Regular

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