Guest Relation Executive

1 day ago

Janpath Delhi Delhi, India CRC Hospitality Full time

1. **Guest Reception & Greeting**
- Warmly welcome and greet all guests upon arrival.
- Create a positive first impression with a friendly, professional attitude.
- Escort guests to their tables and ensure they are comfortably seated.

2. **Reservation Management**
- Manage and confirm reservations (via phone, online, or in-person).
- Maintain accurate records of bookings using reservation systems or logs.
- Coordinate seating plans and manage the waitlist during busy periods.

3. **Seating Coordination**
- Plan and allocate tables according to guest preferences, party size, and server availability.
- Balance seating to ensure efficient service across all sections.
- Coordinate closely with service staff to minimize guest waiting time.

4. **Guest Relations**
- Communicate courteously and effectively with guests, addressing inquiries and requests.
- Provide menus and introduce the assigned server when seating guests.
- Note and remember repeat guest preferences when possible.

5. **Complaint Handling & Escalation**
- Address minor guest concerns proactively.
- Escalate serious issues to the Restaurant Manager or Guest Relation Executive.
- Follow up to ensure guest satisfaction after concerns are addressed.

6. **Communication with Team**
- Attend daily pre-service briefings to understand special instructions or VIP guests.
- Coordinate with the kitchen and service staff regarding guest flow and special needs.
- Maintain effective communication to ensure smooth guest service.

7. **Ambience & Presentation**
- Ensure the host/hostess stand and entrance area are tidy and welcoming.
- Monitor cleanliness and atmosphere of dining area from the entrance.
- Arrange welcome décor (e.g., flower vases, greeting signage) as needed.

8. **Upselling & Promotions**
- Inform guests about ongoing promotions, special menus, or events.
- Encourage guests to explore the full range of offerings (e.g., desserts, drinks).
- Distribute promotional material when required.

9. **Grooming & Personal Presentation**
- Adhere to uniform and grooming standards consistently.
- Maintain a pleasant demeanor and body language at all times.
- Be punctual and professionally dressed for every shift.

10. **Reporting & Feedback**
- Record daily guest count, reservations, and walk-ins.
- Gather and report guest feedback to management.
- Provide suggestions for improving guest flow and seating efficiency.

Pay: ₹23,000.00 - ₹28,000.00 per month

**Benefits**:

- Food provided
- Paid time off

Schedule:

- Rotational shift

Work Location: In person

**Speak with the employer**
+91 9315263287

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