Customer Service Executive mumbai

2 weeks ago

Mumbai, India RTW LOGISTICS Full time

**Urgent Opening for Customer Service Executive Profile at SAR TRANSPORT_Ghatkopar, Mumbai.**
- Bookings & Coordinating with Airlines for Flight schedule & Issues
- Handling daily planning of clearance.
- Tracking the consignment till it reaches to destination & informing delay/early reaching of shipment to customer with reason.
- Handling final claim if shipment lost, damage, pilferage in transit.
- Handling courier & cargo related queries.
- Handling customer escalations and critical cases
- Handling all cargo warehousing activities and reporting to manager.
- Following up with customer and dispatching goods accordingly.
- Coordinating with clients, airlines and handling Haz, Non-Haz & Narcotics, temperature shipments.
- Handling DG shipment
- Knowledge of dangerous goods with regards to proper certification, markings, labeling and packaging.
- Ensuring all packages have proper dangerous goods paperwork with shipments as per IATA and airlines policy.

**Experience: 0-2 years (Freshers can also apply)**

**Industry Type -**Ports & Shipping

**Qualification -** Graduation

**Salary**: ₹10,620.13 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)

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