Customer Support Intern

4 days ago

Remote, India Insider.in Full time

**About the job**:
We need an intern who is comfortable interacting with users and is interested to learn about events and how to handle questions from users about events.

**Responsibilities**:

- Responsible for resolving and replying to queries.
- Managing incoming customer service queries.
- Ensure to meet SLAs set for queries via all relevant communication channels
- Sending timely events related or customer related communication
- Coordinate with internal teams like client servicing, business development, marketing, tech, product, etc.
- Identify and assess customer needs, feedback and share them to relevant teams to achieve customer delight
- Handle customer complaints, provide appropriate solutions or alternatives within the time limits

**About you**:

- Good command over written and verbal communication.
- Problem solver.
- Ability to multi-task and prioritize.
- Strong time management skills and motivated to exceed expectations.
- Flexible based on business needs and requirements.

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