Client Relation Associate

**Location**: Malappuram

**Job Type**: Full-Time

**Position Overview**:
We are seeking a dedicated and proactive Client Relations Associate to join our dynamic team in Malappuram. The role requires excellent communication skills, a keen sense of responsibility, and the ability to foster strong relationships with clients. Whether you are a fresher or have experience in client servicing or customer relations, we offer a comprehensive training and development program to help you succeed in this role.

**Key Responsibilities:1. Client Engagement & Relationship Building**
- Develop and maintain strong relationships with clients through effective communication, understanding their needs, and addressing concerns in a timely and professional manner.
- Provide high-quality service to clients, ensuring their expectations are met or exceeded.
- Regular follow-up with clients to gather feedback, resolve issues, and ensure overall satisfaction.
- Act as the primary point of contact between clients and the company, ensuring smooth communication and coordination.

**2. Service Delivery & Support**
- Assist clients with product/service queries, troubleshoot issues, and provide effective solutions.
- Ensure the timely delivery of services/products as per the client’s requirements and company standards.
- Monitor client accounts and escalate issues that require senior management involvement or intervention.

**3. Client Onboarding & Retention**
- Guide clients through the onboarding process, helping them understand the company's offerings and ensuring they are set up for success.
- Develop strategies to retain clients, identify opportunities for upselling or cross-selling based on their needs and goals.
- Maintain regular updates on client progress and needs, ensuring continuous value delivery.

**4. Reporting & Documentation**
- Maintain accurate records of client interactions, service requests, and any other relevant information in the company’s CRM system.
- Generate and present client performance reports to management and clients as required.
- Track client satisfaction levels and provide actionable insights to improve service offerings.

**5. Problem Resolution & Conflict Management**
- Proactively identify potential issues or challenges faced by clients and work towards resolving them quickly and effectively.
- Handle escalations in a calm, professional manner, working with other departments to resolve client concerns.

**Qualifications:For Freshers**:

- Bachelor’s degree in any stream.
- Strong communication (verbal and written) skills.
- Basic understanding of customer service principles and client relationship management.
- Ability to work well under pressure and handle client queries professionally.
- Willingness to learn and grow within the client relations field.
- Proven experience as a Client Relations Associate, Customer Service Representative, or similar role.
- Prior experience in managing client accounts or relationships in a service-oriented industry is an advantage.
- Excellent problem-solving and conflict-resolution skills.
- Proficiency in CRM software and MS Office Suite (Excel, Word, PowerPoint).
- Ability to handle multiple client accounts simultaneously with a high level of attention to detail.

**Skills & Attributes**:

- **Communication Skills**: Excellent written and verbal communication skills to effectively convey information and resolve issues.
- **Interpersonal Skills**: Ability to build rapport with clients and maintain professional relationships.
- **Problem-Solving**: Capable of resolving client issues and handling challenges effectively.
- **Time Management**: Able to prioritize tasks and meet deadlines in a fast-paced environment.
- **Customer-Oriented**: Strong focus on customer satisfaction and continuous improvement.

**Perks & Benefits**:

- Competitive salary based on experience.
- Opportunity for professional growth and career development.
- Comprehensive training programs.
- Positive and collaborative work culture.
- Health insurance and other employee benefits.

**Job Types**: Full-time, Permanent, Fresher

**Experience**:

- total work: 1 year (preferred)
- Customer Service Representative: 1 year (required)
- CRM software: 1 year (required)
- MS Office Suite: 1 year (required)

Work Location: In person

Application Deadline: 24/01/2025
Expected Start Date: 24/01/2025