Customer Care Executive

2 days ago

Delhi Delhi, India 10x Growth Accelerator Full time

**Job Title: Customer Support Executive - International Voice ProcessProcess**

**Location: Moti Nagar, West DelhiSalary: Up to ₹30,000 CTC**

**Answering the interview call is essential. If you can't commit, please don't apply.**
- **You will receive a brief interview call within 3-5 days, so please stay alert.**:

- **If selected, you must attend a WALK-IN interview in Bhopal, Madhya Pradesh**:

- **Proficient or Excellent English & Confidence Required**:

- **Work Mode: Work From Office**:
**Key Responsibilities**:

- **Handle inbound and outbound calls for Airmaster (Daikin Australia).**:

- **Assist customers with their queries, concerns, and complaints efficiently.**:

- **Provide resolutions in a professional and timely manner.**:

- **Ensure high levels of customer satisfaction and quality service delivery.**:

- **Maintain records of customer interactions and follow-up where necessary.**:

- **Adhere to process guidelines and compliance requirements.**

**Requirements**:

- **Minimum 1 year of experience in an international voice process is mandatory.**:

- **Excellent verbal communication skills in English.**:

- **Ability to work in a 24x7 rotational shift (including night shifts).**:

- **6 days working with 1 rotational off.**:

- **Strong problem-solving skills and a customer-first attitude.**:

- **Basic computer knowledge and familiarity with CRM tools.**

**Perks & Benefits**:

- **Competitive salary package (up to ₹30,000 CTC)**:

- **Growth opportunities within the organization**:

- **Exposure to an international work environment**

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Technical support: 1 year (required)
- International voice process: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

**Location**:

- Delhi, Delhi (required)

Work Location: In person

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