Job Template

2 weeks ago

Chennai Tamil Nadu, India Prodapt Full time

Overview:
The Operations-TOPS-Process Associate position is a role within the Operations department of Prodapt. The overall purpose of the position is to ensure continuity in the functioning of tools and processes within a project in collaboration with the SMEs and recommending continuous enhancements to increase efficiency.

**Responsibilities**:

- Ensure 100% uptime with all existing tools and recommend improvements and enhancements
- Create key stroke level process flows and process documentation independently
- Collaborate with clients via calibration/quality calls and share necessary process related updates
- Recommend transformation and enhancements in existing processes
- Collaborate with SMEs Project Managers during critical situations and ensure recovery
- Support SMEs and PMs in change management implementation.

**Requirements**:

- Bachelor's degree in any field
- MSc/BE/Masters with specialization in IT/Computer Science (desired)
- 0-3 years of work experience
- Experience working in multi-channel delivery projects
- Basic level skills in Microsoft office and Telecom
- Basic level skills in tools and techniques, domain knowledge, process orientation, quality orientation, project management, change management, and omni channel service skills.

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