Customer Service Representative

2 days ago


Thoraipakkam Chennai Tamil Nadu, India NTECH IT SOLUTIONS PRIVATE LIMITED Full time

**Job Title : Customer Care Executive**

**Job Type : Full Time**

**Location : Thoraipakkam, Chennai (WFO)**

**Shift : Day Shift**

**Note: 6-day working with 1 rotational weekly off. Immediate joiners preferred.**

**Skills required**
- **Outbound**:

- **Inbound**:

- **Calling**:

- **Good communication skills in English & Tamil**

**Specific Responsibilities:

- **
- Handle Inbound and Outbound calling for Member service.
- Identify and assess Members’ needs to achieve satisfaction.
- Build sustainable relationships and trust with member accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right

methods/tools.
- Handle member complaints, provide appropriate solutions and alternatives within

the time limits.
- Conduct follow-ups to ensure complete resolution of issues.
- Keep records of Member interactions and process customer accounts.

Pay: ₹22,000.00 - ₹32,500.00 per month

**Benefits**:

- Provident Fund

Work Location: In person



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