Quality Assurance

2 days ago

Noida, India Konexions Back Office Services Pvt Ltd Full time

Join our company Konexions. We're seeking ambitious and energetic individuals who are Graduated to join us as Quality Assurance (QA).

*Responsibilities:*
- Provide constructive feedback to agents, highlighting areas of improvement and recognizing excellent performance.
- Collaborate with training teams to address specific skill gaps and contribute to ongoing training programs.
- Analyze quality data to identify trends, patterns, and opportunities for improvement(TNI).
- Work closely with team leaders and managers to meet and exceed performance targets.

*Requirements:*
- Proven experience as a Quality Assurance Specialist in a BPO environment.
- In-depth understanding of quality assurance processes and methodologies.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills.
- Ability to thrive in a fast-paced and dynamic work environment.

*Qualifications:*
- Bachelor's degree or equivalent, work experience as QA.

**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Noida, Uttar Pradesh (required)

Ability to Relocate:

- Noida, Uttar Pradesh: Relocate before starting work (required)

**Speak with the employer**
+91 9560270082

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