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Vip Service Associate

3 weeks ago

Panaji, India Phoenix Casino Goa Full time

Join our team at one of Goa's most luxurious casinos, where our tagline, "Where Luxury Begins and Fortunes Rise," defines the exceptional experiences we offer. Located at the prestigious Hilton Goa Resort in Candolim, we provide an unforgettable casino experience for our guests.

Be a part of our journey and help us deliver world-class hospitality and entertainment

**Job Description: Front Office Associate/ Executive**

The VIP Services Trainee is an entry-level role focused on delivering top-tier service to high-value guests. The position involves supporting the VIP Services team with daily operations, ensuring seamless experiences for VIP clients, and maintaining a welcoming environment.

**Key Responsibilities**:

- Welcome VIP guests upon arrival and ensure they are smoothly escorted to their designated areas within the property.
- Address VIP guest requests, including managing reservations for dining, transportation, and accommodations.
- Foster strong, positive relationships with VIP guests to enhance loyalty and satisfaction.
- Provide comprehensive information to VIP guests about property amenities, services, and special offerings.
- Collaborate with various departments to deliver a seamless and exceptional guest experience.
- Monitor and update VIP guest accounts, keeping the VIP Services team informed about guest activities and preferences.
- Maintain accurate records of VIP guest activities and preferences in their profiles.
- Assist in planning and coordinating VIP events, such as exclusive parties and private gaming sessions.
- Perform general administrative tasks and support the VIP Services team as needed.

**Qualifications and Requirements**:

- Minimum qualification of HSSC pass, diploma, or equivalent; additional training or certification in hospitality management is preferred.
- Strong communication and interpersonal skills, with the ability to solve problems effectively.
- Excellent organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
- Proven ability to thrive under pressure and deliver results in high-stress situations.
- Basic understanding of company operations, amenities, and services.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.

**Job Types**: Full-time, Permanent

Pay: Up to ₹40,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Paid sick time
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

Application Question(s):

- Do you have experience working in a casino? If yes, could you please describe your role?

**Education**:

- Higher Secondary(12th Pass) (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person