Customer Relationship Executive

2 weeks ago

Pune, India vmedulife Software Services Pvt Ltd Full time

**About vmedulife Software**

vmedulife Software is providing integrated cloud LMS software used by millions of users. We have built great software and excellent client services.

Now for further achievements, we are looking for more team members who are self-driven, skilled, and excited to join the vmedulife team soon. Come to work in a growing company that offers great benefits with opportunities to advance and learn.

We are looking for a Business Development Executive to manage the regional Sales and Service activities.

**Roles and Responsibilities**
- Build and maintain a business relationship with clients by providing prompt and accurate service to promote customer loyalty.
- Build positive and productive relationships with clients for business growth.
- Provide client support and handle client communications effectively.
- Ensure that client requests are handled timely and accurately.
- Calling the client professionally regularly for feedback on our service.
- Update customer information in the customer service database during and after each call.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every client.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Strong communication skills are accompanied by excellent listening skills and patience to have smooth interactions with customers on call.
- Hindi and English Communication Skills are mandatory.
- Knowledge of customer service principles and practices.
- Proven customer support experience.
- Maintains composure and patience with customers.
- A strong sense of professionalism and discretion is required.
- Be familiar and should have a working knowledge of excel, word.
- Graduate with at least 6 months of experience in customer support

**Work Location**:
Phase1, Hinjeawdi
- Pune

**Benefits**:
01. Employee Provident Fund and ESIC

02. More opportunities to learn

03. Unique experience

04. Minimal supervision

05. Opportunities for innovation

06. Employee Training

07. Personal Growth Development

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