Client Service Officer

3 days ago


West Fort Thrissur Kerala, India CanApprove Consultancy Services Full time

**Job Summary**:
The Client Service Executive is responsible for maintaining strong relationships with clients, ensuring their satisfaction, and acting as a liaison between clients and internal teams. This role involves managing client queries, overseeing project delivery, and identifying opportunities to enhance service quality and client value.

**Key Responsibilities**:

- Act as the primary point of contact for assigned clients.
- Ensure client needs are met promptly and professionally.
- Monitor client accounts and manage service delivery expectations.
- Coordinate with internal teams (sales, product, support) to deliver solutions.
- Maintain accurate client records using CRM tools.
- Identify upselling or cross-selling opportunities and escalate to sales when necessary.
- Prepare reports, conduct client meetings, and present service updates.
- Address complaints or issues and resolve them efficiently.
- Follow up on feedback to improve overall customer satisfaction.
- **Ability to remain calm under pressure and manage multiple clients**

**Key Skills & Competencies**:

- Strong verbal and written communication skills
- Should know English/Tamil/ Malayalam/Hindi
- Excellent interpersonal and client-handling abilities
- Problem-solving mindset and proactive attitude
- Time management and multitasking abilities
- High attention to detail and organizational skills
- Proficiency with MS Office

**Qualifications**:

- Bachelor’s degree
- 1-3 years of experience in customer service, client relations, or account management
- Familiarity with service or product-based industries (e.g., marketing, tech, finance)

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person



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