
Customer Service Executive
1 week ago
Identify, assess and co-ordinate among multiple stakeholders to achieve customer satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer operations team, project implementation targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file necessary documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
**Job Types**: Full-time, Internship
Contract length: 6 months
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Food provided
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Master's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Work Location: In person
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