Operations Executive

2 weeks ago

Mohali Punjab, India Eon Infotech Ltd Full time

The Operations Executive will be responsible for managing customers and support technicians to ensure seamless operation and customer satisfaction for VTS (Vehicle Tracking Systems) services.

**Key Responsibilities**:

- Managing Customer Service Field Team / Support technicians
- Attending customer calls and complaints professionally
- Coordinating with client, production team, sales & marketing team, billing team, store & dispatch team and management
- Proactively monitoring of VTS devices through dashboard/MIS/Web App
- Planning new installation and maintenance of faulty devices
- Ensuring implementation of installation & maintenance plans
- Driving a team of onsite and offsite customer support field technicians
- Conducting customer training on VTS front-end operations/reports generations.
- GPS Data Analysis
- Arranging Billing Data to billing department
- Updating Information Systems
- Other relevant activities related to VTS Operations

**Essential Skills**:

- Skilled in managing customer interactions and resolving inquiries.
- Proven experience of at least 2 years in leading a team of customer support technicians, especially in electronics (UPS, Inverter, Printer, Copier) or consumer durables (AC, Water Purifier, Refrigeration).
- Strong skills in planning and coordinating field activities and installations.
- Excellent verbal and written communication abilities.
- Proactive approach to identifying issues and implementing effective solutions.
- Ability to work efficiently under pressure and manage multiple tasks.
- Expertise in MS Word, Excel, and Google Maps.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Handling: 3 years (required)
- Electronics Industry: 2 years (required)

Work Location: In person

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