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Operations Executive
3 weeks ago
The Operations Executive will be responsible for managing customers and support technicians to ensure seamless operation and customer satisfaction for VTS (Vehicle Tracking Systems) services.
**Key Responsibilities**:
- Managing Customer Service Field Team / Support technicians
- Attending customer calls and complaints professionally
- Coordinating with client, production team, sales & marketing team, billing team, store & dispatch team and management
- Proactively monitoring of VTS devices through dashboard/MIS/Web App
- Planning new installation and maintenance of faulty devices
- Ensuring implementation of installation & maintenance plans
- Driving a team of onsite and offsite customer support field technicians
- Conducting customer training on VTS front-end operations/reports generations.
- GPS Data Analysis
- Arranging Billing Data to billing department
- Updating Information Systems
- Other relevant activities related to VTS Operations
**Essential Skills**:
- Skilled in managing customer interactions and resolving inquiries.
- Proven experience of at least 2 years in leading a team of customer support technicians, especially in electronics (UPS, Inverter, Printer, Copier) or consumer durables (AC, Water Purifier, Refrigeration).
- Strong skills in planning and coordinating field activities and installations.
- Excellent verbal and written communication abilities.
- Proactive approach to identifying issues and implementing effective solutions.
- Ability to work efficiently under pressure and manage multiple tasks.
- Expertise in MS Word, Excel, and Google Maps.
**Job Types**: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Handling: 3 years (required)
- Electronics Industry: 2 years (required)
Work Location: In person