Associate - Service

**Job Summary**:
By joining us as a Field Service Associate you will be the face of Emerson in front of our key customers with Indian regions, mainly for Fisher products, particularly control valves., You will help identify and qualify new business opportunities within a base of prospects and promote customer satisfaction and loyalty by demonstrating an understanding of their business and needs. The role is also accountable for achieving specified revenue targets. If you are an after sales professional with knowledge of control valves and this sounds like an exciting job for you, then join our Service team in India.

**In This Role, Your Responsibilities Will Be**:

- Experience of valves and actuators manufacturing, assembly and maintenance, or relevant working background is must.
- Ensure all field service jobs which was assigned are completed within customer requirement ensuring safe and efficient operations in accordance with Emerson Procedures.
- Strict compliance with safety regulations in performing service activities.
- Direct efforts to customer callouts for control valve product service requests.
- Repair, test and maintain valve product in either Emerson workshop or on customer site.
- Assist with the installation/commissioning of new valve product.
- Receive and investigate customer complaints, resolve and/or recommend solutions to the complaints.
- Develop and maintain good customer relations.
- Capable and willing to work independently and balance multiple tasks with minimum supervision.
- Willing to frequent travel even at short notice of emergency.
- Complete other service job assigned by team supervisor/manager.

**Who You Are**:
**For This Role, You Will Need**:

- Good interpersonal and communication skills.
- Good communication and presentation skills.
- Selling and negotiation skills.

**Preferred Qualifications that Set You Apart**:

- Engineering Degree or equivalent experience of minimum 8 years (Mechanical/ Instrumentation) with Shown ability in technical sales preferably within the process industry.
- Control Valve sales and technical support to customers and representatives.
- Make site walk down and build primary demand by doing solution selling
- Willing to travel frequently to customers within the assigned area. Should have excellent customer connect and rapport.
- Knowledge of valve industry
- Awareness about EMS & ISO 45001 practices
- Experience in ISO 14001:2015 - ISO 45001:2018 - ISO 9001:2015 procedures & instructions

**Our Culture & Commitment to You**

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

**WHY EMERSON**

**Our Commitment to Our People**

**At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.**

**We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.**

**At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.**

**Accessibility Assistance or Accommodation**

**ABOUT EMERSON**

**Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical