
Solution Architect
7 days ago
**Position Summary**:
- ** Key Responsibilities**:
- Develop, Review, Implement scalable ServiceNow architecture for telecom operations.
- Design workflows, data models, and configurations tailored to telecom processes (e.g., order management, service assurance, network operations).
- Ensure alignment with industry standards and best practices.
- Lead the implementation of key ServiceNow modules, including ITSM, ITOM, CSM, FSM, and Telecom Service Management (TSM).
- Collaborate with business units to gather requirements and translate them into technical solutions.
- Act as a trusted advisor to business and IT stakeholders, providing guidance on ServiceNow capabilities.
- Provide technical leadership to developers and administrators.
- Conduct code reviews, ensure best practices, and mentor team members on ServiceNow development.
- Monitor and optimize ServiceNow performance, ensuring high availability and efficient processing.
- Manage platform upgrades and patch implementations.
- Establish/Improve governance frameworks for the ServiceNow platform.
- Ensure compliance with regulations, data privacy, and security standards.
**Key Skills & Qualifications**:
- Extensive experience with ServiceNow platform architecture and development including ATF.
- Proficiency in scripting (JavaScript, AngularJS) and integrations using APIs, REST, SOAP.
- Hands-on experience with telecom modules like Telecom Service Management (TSM) is a plus.
- In-depth understanding of telecom operations, including OSS/BSS, network inventory management, service provisioning, and fault management.
- ServiceNow Certified Implementation Specialist and System Administrator (preferred).
- 10+ years of overall and 5+ years ServiceNow experience with at least 3+ years in an architect role.
- Prior experience working in the telecom sector is highly desirable.
- Strong problem-solving and analytical skills.
- Excellent communication and stakeholder management abilities.
- Ability to lead cross-functional teams and manage complex projects.
**Qualifications**
- Bachelor
**Range of Year Experience-Min Year**
- 10
**Range of Year Experience-Max Year**
- 20
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