Customer Care Representative

2 days ago

Noida Sector Noida Uttar Pradesh, India Aotsum Infotech Pvt. Ltd. Full time

**Key Responsibilities**:

- **Issue Resolution**: Troubleshoot and resolve customer issues, complaints, and concerns efficiently, ensuring a high level of customer satisfaction.
- **Product Knowledge**: Maintain a thorough understanding of our products, services, and policies to provide accurate information and support.
- **Documentation**: Accurately document customer interactions, feedback, and resolutions in the company’s CRM system.
- **Follow-Up**: Ensure follow-up with customers to confirm issues are resolved and provide additional support if needed.
- **Collaboration**: Work closely with other departments, such as Sales and Technical Support, to address and resolve complex issues.
- **Continuous Improvement**: Identify and report recurring issues or trends to help improve processes and enhance customer service.

**Qualifications**:

- **Education**: High School diploma or equivalent; Associate’s or Bachelor’s degree in a related field is a plus.
- **Experience**: Previous experience in a customer support or service role is preferred or Freshers are also eligible.
- **Skills**:

- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer service software and CRM systems.
- Ability to remain calm and professional in high-pressure situations.
- Empathy and patience when dealing with customers.
- Time management skills and the ability to handle multiple tasks simultaneously.

**About Us
- Aotsum Infotech pvt ltd. is one of India's leading software companies, specializing in client solution management in the field of information technology. With our focused efforts and strategies, we will help you to build a brand from scratch to a professional level. Our team of trained experts has extensive knowledge and can make you achieve your business to the next level.**

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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