Reservations Associate

1 day ago

Gurugram Haryana, India IHCL Full time

Job Responsibilities
- Create and maintain allotments
- Record and analyse guest questionnaires on a monthly basis
- Ensure accuracy of guest history and client profiles in Data Base
- Track market codes
- Load and maintain rates in reservation system
- Maintain rate in Website
- Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources
- Manage GDS close out/opening-up dates, if applicable
- Ensure all Groups are contracted
- Conduct market research and analysis
- Report on competitor activity
- Participate in preparation of strategic plans for the hotel
- Access and assess sales and marketing data
- Prepares and administers detailed induction program for new staff
- Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation through ongoing training
- Regularly communicates with staff and maintains good relations
- Co-ordinating the preparation of the departmental annual budget
- Controls and monitors departmental costs on an ongoing basis to ensure performance against budget
- Participates in preparation and planning of sales force goals and objectives

Job Requirements

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