Customer Support Executive

8 hours ago

Nungambakkam Chennai Tamil Nadu, India SriSattva Group Full time

**Job Description: Customer Support Executive**

**Position**: Customer Support Executive

**Experience**: 3 to 5 years

**Location**: Nelson Manickam Road, Nungambakkam, Chennai.

**Key Responsibilities**:

- **Customer Assistance**:

- Provide accurate information regarding products, services, and company policies.
- **Issue Resolution**:

- Handle customer complaints and resolve issues efficiently.
- Escalate complex cases to the appropriate department while ensuring timely resolution.
- **Relationship Management**:

- Build and maintain positive relationships with customers by understanding their needs.
- Follow up with customers to ensure satisfaction and maintain retention.
- **Documentation & Reporting**:

- Maintain detailed records of customer interactions and transactions.
- Prepare and submit daily/weekly reports on customer feedback and support activities.
- **Process Improvement**:

- Suggest and implement improvements to enhance the customer experience.
- Stay updated on company products, services, and support tools.

**Required Skills and Qualifications**:

- Bachelor’s degree or equivalent qualification.
- 3 to 5 years of experience in customer support or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Proficiency in using CRM software and Microsoft Office tools.
- Ability to manage stressful situations and provide effective solutions.

**Key Attributes**:

- Customer-centric mindset with a positive attitude.
- Strong listening skills and attention to detail.
- Ability to work independently as well as in a team.

**Benefits**:

- Competitive salary of ₹20,000 to ₹25,000 per month.
- Performance-based incentives.
- Professional development and growth opportunities.

Pay: ₹240,000.00 - ₹300,000.00 per year

**Benefits**:

- Health insurance

Compensation Package:

- Performance bonus

Schedule:

- Day shift

**Experience**:

- total work: 3 years (required)

Work Location: In person

  • Customer Support Executive

    7 hours ago

    Teynampet, Chennai, Tamil Nadu, India Industrial Support Services Full time

    Customer Support Executive **Should have Experience in Customer Support / Tele Sales / TeleMarketing** **Minimum 3 Languages Required (Except Tamil)** **Exp : 1 yr - 3 yrs** **Immediate Joining Will be preferred.** **Job Types**: Full-time, Regular / Permanent **Salary**: ₹15,000.00 - ₹20,000.00 per month **Benefits**: - Paid time off - Provident...

  • Customer Support Executive

    2 weeks ago

    Nungambakkam, Chennai, Tamil Nadu, India Unidos Technology Full time

    we are looking freshers customer support executive for Numgambakkam Location. - No Night Shift - No target - no sales - In bound calls only - Hindi and English fluency is must Thanks & regards Cathrina 9884213566 Pay: ₹26,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Provident Fund Expected Start Date: 24/12/2024

  • Customer Support Executive

    1 week ago

    Nungambakkam, Chennai, Tamil Nadu, India Unidos Technology Full time

    we are looking freshers customer support executive for Numgambakkam Location. - No Night Shift - No target - no sales - In bound calls only - Hindi and English fluency is must Thanks & regards Cathrina 9884213566 Pay: ₹27,000.00 - ₹30,000.00 per month **Benefits**: - Health insurance - Provident Fund Work Location: In person Expected Start Date:...

  • Customer Support Executive

    8 hours ago

    Nungambakkam, Chennai, Tamil Nadu, India Unidos Technology Full time

    We are looking for Customer Support Executive - Hindi Responsibility: - Identify customer needs and help customers use specific features - Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) - Update our internal databases with information about technical issues and useful discussions with...

  • Customer support executive

    3 days ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,300 - ₹ 13,300 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 10:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Job Description:We are seeking immediate joiners for our CM Helpline process. As a Customer Support...

  • Cse (Customer Support Executive)

    3 days ago

    Nungambakkam, Chennai, Tamil Nadu, India Refex Group Full time

    REFEX GREEN MOBILITY is looking for customer support executive Gender - Female 1 to 2 years experience in any calling domain Should know Tamil and English Speaking Contact HR Raghavendran S 9791192353 **Job Type**: Permanent Pay: ₹16,000.00 - ₹21,500.00 per month **Benefits**: - Flexible schedule - Health insurance - Provident...

  • Customer Support Executive

    2 days ago

    Nungambakkam, Chennai, Tamil Nadu, India Unidos Technology Full time

    Dear All, we have openings for customer support executive role in Nungambakkam Location. No target, No night shift, No Target, No Sales. Shift: Rotational shift Timings: 9 am - 6pm 10 am - 7pm 10.30 -7.30 Monday - Saturday will be working Sunday will be fixed off Language known : Hindi and English (fluent) Salary :Rs. 27000 per month **Job...

  • Spanish Customer Support Executive

    4 days ago

    Nungambakkam, Chennai, Tamil Nadu, India Smile Groups Pvt Ltd Full time

    **Job Title: Customer Support Executive Bilingual - Spanish and English (Male)** **Roles & Responsibilities: - ** 1. Interface with US customers via inbound calls. 2. Excellent verbal Skills inSpanishand English Languages. 3. Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures. 4. Clarify customer...

  • Spanish Customer Support Executive

    5 days ago

    Nungambakkam, Chennai, Tamil Nadu, India Smile Groups Pvt Ltd Full time

    **Job Title: Customer Support Executive Bilingual - Spanish and English (Male)** **Roles & Responsibilities: -** 1. Interface with US customers via inbound calls. 2. Excellent verbal Skills inSpanishand English Languages. 3. Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures. 4. Clarify customer requirements;...

  • Customer support

    2 days ago

    Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,300 - ₹ 13,300 per year

    Job Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 6:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Address: 269Q+4X9, Government Data Centre Rd, Surya Nagar, Kotturpuram, Chennai, Tamil Nadu 600085Link: Job...