Customer Support Executive

3 days ago

Nungambakkam Chennai Tamil Nadu, India Orocrop Full time

Job Description:

- Position:

- Customer Support Executive

Experience:

- 1 - 3yrs

CTC:

- Look after below

Work Location:

- Chennai

Mode of work:

- Onsite

Working Days:

- 6 days in a week

Shift Timings:

- 9am - 6pm or 10am - 7pm

Interview mode:

- F2F in office

Open Positions:

- Package for telesales is as follows:
1. Customer SupportLooking for Kandad

2. (2) - Upto 22k take home (no incentives for this role)

**Responsibilities**:

- Handle inbound queries from customers and provide technical and product
- Systematically escalate problems to the relevant owners and teams and follow
through on the resolutions to ensure they are delivered
- Continually collaborate with multiple departments including Customer Support,
Sales, Operations, Back Office, Tech Engineering to understand and develop
product knowledge
- Ownership to improve processes by analyzing escalated cases and working
cross-functionally to reduce resolution time and improve the customer
experience
- Support in various ad-hoc audits and other internal control initiatives on an
ongoing basis
- Be a great culture fit - have the start-up energy and be ready to be on the
move at all times.

**Skills**:

- Positive get-it-done attitude and proud to contribute to the success of a
fast-growing startup
- Great communication skills, both verbal and written.
- Understanding of financial processes
- Self-driven and are proactive in nature
- Stakeholder management
**Requirements**:

- 1-3 years of experience in Customer Support, Customer interaction,
- Experience in the field of Fintech, Insurance & Healthcare is an added
advantage.
- Hand-on experience in handling customers

**Salary**: From ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- West Mambalam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work (preferred)

**Speak with the employer**
+91 8766536473
- Health insurance

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