Customer Support Executive

2 days ago

Pune, India Tanishq Enterprises pvt ltd Full time

Managing a team of Customer Support Representatives.
- Supporting the customer through an phone calls.
- Resolving customer complaints and queries.
- Providing detailed information to customers.
- Monitoring the performance of individual representatives.
- Providing the new employees with training sessions for enhancing their skills.
- Offering exceptional customer service and satisfaction.
- Following up with customers for any further information.
- Taking feedback from the customers.
- Negotiating the terms and conditions with the customer.
- Maintaining a healthy relationship with the clients.

Schedule:

- Morning shift

Ability to commute/relocate:

- Pune - 411005, Maharashtra: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

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