Architect (Atc)
2 days ago
Job Description
**Responsibilities**:
Create and customize ServiceNow forms, scripts, and UI pages to meet business requirements
Leverage UI Builder to create modern, user-friendly interfaces
Manage ServiceNow instance configuration, including user roles, security access controls (ACLs), and business rules
Configure and maintain HR Service Delivery (HRSD) modules, including case management, knowledge management, and reporting
Implement workflows and automation to streamline HR processes
Design and develop virtual agent conversations and integrations to provide automated support to users
Create and manage automated workflows using Flow Designer to streamline processes and reduce manual effort
Manage and maintain knowledge articles, categories, and search configurations to improve knowledge accessibility
Configure and customize Employee Center Pro to provide a seamless employee experience
Write SQL queries and use Glide scripting to retrieve and manipulate data from the ServiceNow database
Technical Skills and Experience:
Strong proficiency in JavaScript and ServiceNow scripting languages (JS, AngularJS)
Solid understanding of ServiceNow core concepts, including configuration, scripting, and workflow automation
Experience with ServiceNow HRSD, Virtual Agent, Flow Designer, Integration Hub, and UI Builder
Knowledge of REST/SOAP APIs and web services
Experience with database queries (SQL, Glide)
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
**About Virtusa**
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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